POLÍTICA DE DEVOLUCIÓN Y REEMBOLSO

RETURN AND REFUND POLICY

At Brezze, we strive to offer high-quality products and ensure customer satisfaction. If you're not completely satisfied with your purchase, please review our return and refund policy below.

1. RETURNS
1.1. Conditions for Returning a Product

We accept returns within 30 days of receiving the product, provided the following conditions are met:

  • The product must be unused, unwashed, and in the same condition you received it.

  • It must retain its original packaging and all attached labels.

  • Returns of sale or personalized items are not accepted unless they have manufacturing defects.

1.2. How to Request a Return

To start the return process, send an email to soporte@brezze@gmail.com with the following information:

  • Full name and order number.

  • Reason for return.

  • Photos of the product (if applicable).

Our customer service team will provide you with return instructions. The customer is responsible for the return shipping costs unless the return is due to an error on our part or a manufacturing defect.

2. REFUNDS
2.1. Refund Procedure

Once your return is received and reviewed, you will be notified by email whether your request has been approved or rejected.

If approved, the refund will be processed within 5 to 10 business days and will be issued to the same payment method used during the purchase.

2.2. Cases Where Refunds Do Not Apply

Refunds will not be granted if:

  • The returned product is not in its original condition, is damaged, or is missing parts.

  • The return request is made outside the 30-day window.

  • The item is a final sale (sale or personalized items).

3. EXCHANGES

If you wish to exchange a product for another, you must request a return following the procedure mentioned above and make a new purchase from our store.

4. DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged product, please contact us within 7 days of delivery by sending an email to support@brezze@gmail.com with:

  • Photos of the product and packaging.

  • A description of the issue.

If the defect is confirmed, we will offer you a full refund or replace the product at no additional cost.

5. CONTACT

If you have any questions about our return and refund policy, please contact us at:

📩 Email: support@brezze@gmail.com